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[alert callout] Applies to: Anyone with Microsoft Calling Plans Microsoft is extending the Know Your Customer (KYC) requirements to the Teams Phone porting process in all markets. Teams administrators will need to submit general business information and supporting documents via Teams Admin Center before initiating a…
With hundreds of millions of daily users, Microsoft Teams has become a central hub for communication and collaboration in today’s workplace. It brings together chat, meetings, calls, and file sharing in one place, helping organisations move away from scattered tools and towards a more unified way of working. Despite its…
1. Boosts productivity and teamwork With all communication tools in one place, teams spend less time switching between apps and more time focusing on what matters. Collaboration becomes easier, helping everyone work efficiently no matter where they are. 2. Cuts costs Using a single solution for all communications means…
Why wait days to get set up when you can be live in minutes? With our simple self-service portal, you can deploy Microsoft Teams with full PSTN voice capabilities in just one click, no IT team required. It’s fast, hassle-free, and ready when you are. Say hello to instant productivity and goodbye to setup stress. Don't…
As part of Microsoft’s feature parity with Teams Phone extensibility, Microsoft is announcing the enforcement of Phone System license checks for Bot-initiated transfers to Teams users. This current gap in Microsoft systems will be addressed in September 2025. Microsoft Teams requires that Teams users behind applications…
Microsoft has announced a change to how Teams PSTN calls are licensed, which will take effect as of November 1, 2025. This change is one that will affect any organization using Auto Attendants, Call Queues, or other automated calling workflows. Resource accounts will now need a Pay-As-You-Go (PAYG) licence for outbound…
HALO Operator Connect for Microsoft Teams is now available in 15 countries: up from 9 in our last update. This means our customers can now enjoy broader PSTN coverage, making it easier than ever to scale communications across borders and support hybrid workforces with confidence. 📌 Full list of supported regions: Austria,…
SMART CALL HANDLING WITH MICROSOFT TEAMS PHONE Microsoft Teams Phone now includes a feature that helps businesses handle incoming calls more effectively: Call Priority. Whether you're using Calling Plans, Operator Connect, or Direct Routing, this tool gives you more control over how calls are managed and answered. WHAT…
HOW UNIFIED COMMUNICATIONS IS TRANSFORMING BUSINESS IN 2025 Staying connected across teams, locations and time zones has never been more important. As hybrid and remote work become the norm, businesses are turning to unified communications (UC) to simplify how people collaborate, whether they are in the office or working…
Let's be honest: you're probably terrible at prompting AI. And before you get defensive, so was I. You type "write me a resume" or "create an apology email," and what do you get? Generic garbage that sounds like it was written by a robot having a bad day. But here's the thing: the problem isn't AI. It's you. (Don't worry,…
Practical insights for modern cloud cost management Cloud cost management is evolving at a rapid pace. However, it is important to recognise that visibility alone is not sufficient to control your budget. If your FinOps practice still relies heavily on dashboards, spreadsheets, and IM threads, you run the risk of falling…
Last month at the European SharePoint Conference, I had the privilege of presenting alongside Jake Harvey on how we at Advania UK are delivering real value with Copilot Studio. Our session: “Real-World Success Stories with Copilot Studio”, was about practical wins, hard-earned lessons, and a repeatable approach to…