A multinational food processing organisation partnered with Advania to modernise its communications infrastructure and support global collaboration across multiple regions
🔎At a glance
- Global food manufacturing organisation
- Workforce distributed across multiple continents
- Migration to Microsoft Teams Direct Routing
- Global telephony infrastructure modernisation
🚨The challenge
The organisation required a scalable communications platform capable of supporting employees across multiple regions while ensuring uninterrupted service.
Key challenges included:
- Multi-region telephony requirements
- Need for highly available communications infrastructure
- Ensuring scalability for global expansion
- Reducing operational costs associated with legacy telecom systems
💡The approach
Advania implemented a Direct Routing architecture using its global HALO platform.
The solution included:
- Global telephony infrastructure across multiple data centres
- Highly available Session Border Controller clusters
- Microsoft Teams Direct Routing integration
- Multi-region connectivity for global workforce communications
☑️The outcome
The organisation now operates a resilient, scalable communications platform supporting its global operations.
Key results included:
- Reduced telecom costs and improved efficiency
- Global telephony coverage across multiple regions
- Highly available communications infrastructure
- Flexible platform supporting business growth
⚡️Why this matters
As organisations expand internationally, communications platforms must support global collaboration while maintaining reliability and cost efficiency. Direct Routing provides a scalable approach to modernising enterprise telephony for distributed workforces.
