Supply chain optimisation for a major UK healthcare provider

Lorena Seco de Herrera Ortega

A major UK healthcare provider partnered with Advania to modernise its device procurement and supply chain processes using ServiceNow.

🔎At a glance

• UK private healthcare provider
• Four main offices
• Over 40 clinical sites

🚨The challenge

The organisation’s device procurement process relied heavily on spreadsheets shared between teams and suppliers.

As demand increased, the system became difficult to manage and created operational inefficiencies.

💡The approach

Advania developed a new procurement workflow built within the organisation’s ServiceNow platform.

The solution enabled:

• Device ordering directly within ServiceNow
• Integration with inventory and logistics processes
• Automated notifications for account management teams
• Centralised procurement management

☑️The outcome

• Removal of duplicated administrative effort
• A single source of truth for procurement activity
• Faster device fulfilment processes
• Improved scalability for future demand

⚡️Why this matters

Digitising procurement processes improves operational efficiency while providing better visibility across supply chains.