A national care provider partnered with Advania to modernise its IT environment and improve support services across more than 100 locations delivering care to vulnerable individuals.
🔎At a glance
- National care provider founded in 2005
- Over 2,000 employees across 100 UK services
- Supports individuals with learning disabilities and complex needs
🚨The challenge
The organisation’s IT infrastructure had become outdated, creating security risks and operational challenges.
Key issues included:
- Ageing device estate creating security concerns
- Lack of confidence in the existing managed service provider
- Limited IT budget for modernisation
- Unreliable systems affecting staff productivity
💡The approach
Advania worked closely with the organisation to review its technology environment and identify improvements.
The engagement included:
- Introduction of a new managed service desk
- Improvements to joiner-mover-leaver processes
- Standardised device provisioning and security policies
- Support for upgrading legacy infrastructure
☑️The outcome
- Stabilised IT environment across multiple locations
- Improved service desk responsiveness
- Stronger security controls across devices
- Greater confidence in IT support services
⚡️Why this matters
Reliable technology is critical in care environments where staff rely on digital systems to support vulnerable individuals. Strengthening IT infrastructure enables organisations to focus more resources on delivering high-quality care.
