When the COVID-19 pandemic disrupted in-person appointments, a major UK private healthcare provider needed to rapidly scale remote consultation capabilities without compromising patient care or clinician productivity. Advania helped deploy and scale a secure collaboration platform to support thousands of clinicians and patients in a matter of weeks.
🔎At a glance
- UK private healthcare provider
- 4 UK offices + 40+ clinical sites
- Needed remote consultation capability during COVID-19 peak
- Rapid rollout of collaboration tools to clinical teams
🚨The challenge
COVID-19 restrictions meant clinicians could no longer see many patients on site. At the same time, the organisation was supporting NHS services and facing increased demand.They already used Zoom for office staff, but:
- Clinical teams weren’t licensed
- Deployment capacity was limited
- Patient care couldn’t be disrupted
- Staff workloads were already stretched
They needed a fast, scalable, secure rollout that worked for clinicians with minimal training.
💡The approach
Advania worked with the healthcare provider to:
- Rapidly provision Zoom licences for frontline workers
- Scale from 200 to 3,500 licences in 6 months
- Integrate purchasing and cost-centre controls
- Enable secure remote consultations
- Support staff adoption with minimal disruption
☑️The outcome
- Continued patient care during lockdown
- Reduced travel time for consultants
- Increased face-to-face time with patients
- Enabled NHS support services
- Strong foundation for future virtual care
⚡️Why this matters
Healthcare providers increasingly rely on secure digital tools to maintain continuity of care. This project showed how rapid, well-governed collaboration rollouts can protect patient outcomes while supporting clinicians in high-pressure situations.
