A large UK-based private healthcare provider needed to keep critical systems running safely and reliably even as key infrastructure reached end of life. With downtime not an option, the priority was clear: maintain performance, control costs, and buy time for longer-term decisions.
đAt a glance
- Large independent healthcare group
- Over 30 hospitals and 10 clinics
- Mission-critical infrastructure nearing end of life
- Required 24Ă7Ă365 support with rapid response times
đ¨The challenge
Core Dell EMC infrastructure was approaching end of life, yet it remained a critical part of the organisationâs operational and clinical environment. Replacing the hardware immediately wasnât feasible, but continuing without appropriate support posed unacceptable risk.
With patient care depending on system availability, the organisation needed guaranteed response times, strict SLAs, and confidence that ageing infrastructure could continue to operate safely and effectively.
đĄThe approach
The team worked with the organisation to design a short-term, high-assurance support model that would extend the life of existing infrastructure while meeting demanding operational requirements.
This included:
- Providing multi-vendor, 24Ă7Ă365 support with a four-hour fix SLA
- Introducing a tailored service contract designed specifically around clinical risk and uptime requirements
- Taking full ownership of infrastructure support, including anything falling outside standard SLAs
- Implementing tooling and reporting to give visibility into incidents, performance, and asset health
The focus wasnât just on keeping systems running â it was on creating confidence and stability in a high-pressure environment.
âď¸The outcome
Infrastructure life extended without compromising availability or performance
- Support costs halved compared to previous vendor arrangements
- Refresh of legacy hardware deferred, easing budget pressure
- Improved visibility through service portals, trend analysis, and asset-level reporting
- Greater peace of mind for IT teams supporting frontline healthcare services
âĄď¸Why this matters
- End-of-life infrastructure doesnât always require immediate replacement
- Well-designed support models can reduce cost and risk
- In healthcare environments, stability and accountability matter as much as innovation
