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[alert callout] Applies to: Anyone with Microsoft Calling Plans Microsoft is extending the Know Your Customer (KYC) requirements to the Teams Phone porting process in all markets. Teams administrators will need to submit general business information and supporting documents via Teams Admin Center before initiating a…
Here are some of the common questions we get asked on Zoom Workforce Management: How can I use Zoom for workforce optimization? Start by assessing current workflows and communication friction points. From there, you can deploy Zoom features like Chat, WEM, and Whiteboard to centralize collaboration. Then use AI insights to…
In the world of UC (Unified Communications), Zoom has undergone a transformation. Starting life as a video conferencing tool, it has now evolved into a comprehensive UC platform. As a UC solution, Zoom features a comprehensive suite of collaboration tools which, when paired with its user-friendly interface and simple…
Understanding how Unified Communications (UC) has developed through the years helps us see why it is now a cornerstone of business life. Its story is closely linked to advances in technology and the changing needs of organisations. 📞 1960s: THE RISE OF PRIVATE BRANCH EXCHANGES The 1960s saw the introduction of private…
Unified Communications(UC) is making a real difference across sectors, from emergency services to manufacturing. While UC is well known for improving office and hybrid work, its benefits reach far beyond meetings and video calls. Here’s a look at how UC is helping organisations work smarter and stay connected. How UC…
What is SIP trunking and how does it work? SIP trunking is a way for businesses to move their communications from physical hardware to internet-based services. It works by connecting PBXs to a SIP provider, which uses SIP to move communications onto virtual ‘trunks’ on the internet – making it a secure, efficient, and…
From remote work to global collaboration, the way organizations communicate has transformed in just a few years. Modern businesses face the challenge of building communication systems that are as agile as the world around them. They now demand much more from their communication platforms. This desire to scale at their own…
With hundreds of millions of daily users, Microsoft Teams has become a central hub for communication and collaboration in today’s workplace. It brings together chat, meetings, calls, and file sharing in one place, helping organisations move away from scattered tools and towards a more unified way of working. Despite its…
Let's be honest: you're probably terrible at prompting AI. And before you get defensive, so was I. You type "write me a resume" or "create an apology email," and what do you get? Generic garbage that sounds like it was written by a robot having a bad day. But here's the thing: the problem isn't AI. It's you. (Don't worry,…
Practical insights for modern cloud cost management Cloud cost management is evolving at a rapid pace. However, it is important to recognise that visibility alone is not sufficient to control your budget. If your FinOps practice still relies heavily on dashboards, spreadsheets, and IM threads, you run the risk of falling…
Last month at the European SharePoint Conference, I had the privilege of presenting alongside Jake Harvey on how we at Advania UK are delivering real value with Copilot Studio. Our session: “Real-World Success Stories with Copilot Studio”, was about practical wins, hard-earned lessons, and a repeatable approach to…