Domestic & General, one of the UK’s leading appliance care providers, partnered with Advania to modernise its workplace technology and support a large-scale transformation programme across multiple sites.
By combining infrastructure modernisation with a strategic device refresh programme, the organisation was able to improve employee productivity, reduce operational costs and prepare its workplace for future growth.
🔎At a glance
- One of the UK’s leading appliance care providers
- Over 100 years of heritage
- Protects household appliances for more than 16 million customers across 14 countries
- Around 1,000 users and 2,600 technology assets across multiple sites
🚨The challenge
Domestic & General was embarking on a major workplace transformation programme designed to modernise its working environment and support a growing workforce.
However, several challenges needed to be addressed.
The organisation faced:
- Outdated office environments that were no longer supporting modern ways of working• Increasing demand for mobile and flexible working
- Existing device estate approaching end-of-life
- Compatibility challenges between legacy applications and modern operating systems
- Limited internal IT resources to manage a large-scale transformation rolloutWith thousands of devices requiring refresh and multiple sites involved, the organisation needed a trusted partner to deliver the programme efficiently and with minimal disruption.
💡The approach
Advania worked closely with Domestic & General to design and deliver a comprehensive workplace transformation programme.
The engagement included:
- Evaluation of modern end-user computing options to support future workplace needs• Deployment planning for a large-scale device refresh programme
- Assessment of AMD-based devices to deliver improved performance and cost efficiency
- Collaboration with multiple technology partners and vendors
- Phased rollout across four operational sites
- Logistics coordination including stock staging, equipment disposal and scheduled installations
To minimise risk and ensure compatibility, devices were trialled with power users before the wider rollout.
☑️The outcome
The transformation programme successfully modernised the organisation’s workplace technology environment.
Key outcomes included:
- A large-scale device rollout delivered within tight timelines
- 25% cost savings compared to alternative device solutions
- Improved device reliability and reduced hardware failure rates
- Backwards compatibility maintained for legacy applications
- Minimal disruption to business operations during deployment
The programme provided Domestic & General with a modern, flexible workplace platform capable of supporting future growth.
⚡️Why this matters
Workplace technology is a critical foundation for employee productivity and organisational efficiency. By combining infrastructure modernisation with a strategic device refresh programme, organisations can reduce operational complexity while enabling more flexible and modern ways of working.
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