When a new operator took over management of one of the UK’s largest tram networks, they needed to transition complex infrastructure under tight timelines and strict access limitations. With millions of passenger journeys depending on uninterrupted service, the priority was clear: deliver a secure migration that ensured operations continued smoothly from day one.
🔎At a glance
- Operator of one of the UK’s largest tram systems
- ~100km network serving dozens of stops
- Tens of millions of passenger journeys per year
- Limited access to existing infrastructure before go-live
🚨The challenge
The new operator had very limited access to the existing infrastructure before the contract start date. Despite these constraints, they needed to migrate systems and data quickly and securely so that operations could continue without disruption.
Any failure in transition risked impacting public transport services and passenger experience.
💡The approach
A detailed migration roadmap was developed to move systems into a new hosting environment while maintaining operational continuity.
Cross-functional teams worked around the clock to prepare, test, and execute the switchover. A new network was also implemented to connect offices and depots, ensuring fast and dependable communications across the organisation.
Security planning and contingency support were built into every stage of the project.
☑️The outcome
- Seamless infrastructure transition with no unforeseen issues
- Secure migration of systems and operational data
- Reliable communications across offices and depots
- Continued support ensuring uninterrupted transport operations
⚡️Why this matters
- Infrastructure migrations must not disrupt essential public services
- Detailed planning reduces risk in high-pressure transitions
- Cross-team collaboration is key to complex programme success
