🔎At a glance

• National care provider founded in 2005
• Over 2,000 employees across 100 UK services
• Supports individuals with learning disabilities and complex needs

🚨The challenge

The organisation’s IT infrastructure had become outdated, creating security risks and operational challenges.

Key issues included:

• Ageing device estate creating security concerns
• Lack of confidence in the existing managed service provider
• Limited IT budget for modernisation
• Unreliable systems affecting staff productivity

💡The approach

Advania worked closely with the organisation to review its technology environment and identify improvements.

The engagement included:

• Introduction of a new managed service desk
• Improvements to joiner-mover-leaver processes
• Standardised device provisioning and security policies
• Support for upgrading legacy infrastructure

☑️The outcome

• Stabilised IT environment across multiple locations
• Improved service desk responsiveness
• Stronger security controls across devices
• Greater confidence in IT support services

⚡️Why this matters

Reliable technology is critical in care environments where staff rely on digital systems to support vulnerable individuals. Strengthening IT infrastructure enables organisations to focus more resources on delivering high-quality care.

Advania designed a high-assurance support model that extended the life of mission-critical systems while maintaining performance, reliability, and patient care.

🔎At a glance

• Large UK private healthcare provider
• 30+ hospitals and 10+ clinics
• Core Dell EMC infrastructure approaching end-of-life
• Required 24×7×365 high-assurance support

🚨The challenge

The organisation relied on ageing storage and infrastructure that remained essential to clinical operations.

However:

• Hardware was nearing end-of-support
• Replacement programmes required long planning cycles
• Clinical services could not risk downtime
• Support gaps would create operational and patient-care risks
• Costs needed to be tightly controlled

The business needed a way to safely extend infrastructure life while planning longer-term modernisation.

💡The approach

Advania worked with the healthcare provider to design a short-term, high-assurance support model that ensured system stability and responsiveness.

This included:

• Multi-vendor 24×7×365 support
• 4-hour fix SLAs
• Proactive monitoring and maintenance
• Rapid incident response
• Governance aligned to clinical risk requirements

The solution provided confidence that critical systems could continue operating safely while modernisation planning progressed.

☑️The outcome

• Continued operation of mission-critical clinical systems
• Reduced operational risk
• Maintained performance and availability
• Controlled costs while planning future upgrades
• Improved confidence in infrastructure resilience

⚡️Why this matters

Healthcare organisations often face the challenge of ageing infrastructure that cannot be replaced overnight. This case shows how structured support strategies can safely extend system life, protect patient services, and create breathing space for strategic transformation.

How can I use Zoom for workforce optimization?

Start by assessing current workflows and communication friction points. From there, you can deploy Zoom features like Chat, WEM, and Whiteboard to centralize collaboration. Then use AI insights to coach, schedule, and optimize your team while ensuring you train everyone on the features that can drive adoption and value realization.

How can I use Zoom for workforce optimization?

Currently, Zoom Workforce Management is available for Zoom Contact Center customers, with plans to expand its compatibility over time. Zoom Workforce Management helps schedule, forecast, and manage contact center and customer support teams using AI-driven insights.

It includes a range of features and functionalities:

• Forecasting based on historical call volumes
• Adherence dashboards to track schedule compliance
• Smart scheduling for teams across locations

What are the best practices for managing remote teams with Zoom?

1. Define standard operating procedures for meetings, chat, and collaboration
2. Track performance and meeting quality using Zoom analytics
3. Invest in regular coaching and enablement through Zoom Quality Management
4. Use layered security controls to keep sensitive data safe

How can I enhance team collaboration using Zoom?

Zoom has a range of advanced features like breakout rooms and whiteboards, and it’s easy to integrate with project and task tools to centralize workflows. In addition, you can promote async collaboration through recorded sessions and chat, and encourage peer-to-peer coaching and shared leadership in meetings.

Please share your experiences, tips, or any FAQs below that could help improve our collective understanding and support!

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